I am a HUGE people-pleaser and do poorly with confrontation. This had gotten worse at the start of my business. I tried so hard to make my clients happy that I sacrificed my own comfort, time, and happiness. Luckily, I realized this was a problem and am actively working on it.
I don’t take on clients that call me late at night. I don’t take on clients that tell me they have gone through several housekeepers–this says more about the client’s ability to communicate and their expectations than it does the previous housekeepers. I (try) not to overbook myself. I get tired. Cleaning is strenuous, physically. The more I try to overload my schedule, the less I enjoy my work and provide quality service to my clients. Many of you know that I donate to charities weekly, as part of the core of my business. I want to give back. I take suggestions from clients, but it is not guaranteed that I will donate to the suggested charities. For example, if a charity is suggested that doesn’t align with my values, I won’t do it. It is my business, with my vision for the future, and I won’t compromise my values to make a client happy.
At some of the big businesses I have worked for, I have been told the old adage that “the customer is always right”. There is some truth to respecting others’ perceptions and providing excellent customer service, but sometimes, people can be wrong. It is part of being human. It is okay to tell someone that they are wrong, as long as you can explain why and show proof. With this being said, I make a point of always assuming positive intent. That is something I learned after years of being a veterinary technician. Assume positive intent. If you do this, you are less likely to be so angry, disappointed, and resentful to others. Try to see things from all positive viewpoints before assuming the worst, but set boundaries or else you will burn out quickly.